Does Not Sync

General talk about our software.
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R_Duffell
Posts: 3
Joined: Wed Jan 25, 2017 4:58 pm

Does Not Sync

Post by R_Duffell » Wed Jan 25, 2017 5:43 pm

Shows sync was completed, 0 additions, 0 updates, 0 deletes.
However additions were made in Outlook contacts and calendar.
No settings have changed.
Please Advise.
Thanks in advance, Roger

admin
Site Admin
Posts: 563
Joined: Mon Jan 03, 2005 5:21 pm

Re: Does Not Sync

Post by admin » Thu Jan 26, 2017 8:31 am

Please forward me (via PM here in the forum) the latest log file. You can get it by clicking on Tools->Last log. Thanks.

oreokid24
Posts: 5
Joined: Fri Jan 27, 2017 11:54 pm

Re: Does Not Sync

Post by oreokid24 » Sat Jan 28, 2017 5:13 pm

The same this happened to me... I have sent the log.
Steve

admin
Site Admin
Posts: 563
Joined: Mon Jan 03, 2005 5:21 pm

Re: Does Not Sync

Post by admin » Mon Jan 30, 2017 10:02 am

Where have you sent the log to? Please also check if you have the latest Windows OAS and Android OAS versions installed as on your PC as on your Android device. Thanks!

R_Duffell
Posts: 3
Joined: Wed Jan 25, 2017 4:58 pm

Re: Does Not Sync

Post by R_Duffell » Mon Jan 30, 2017 4:03 pm

For whatever reason, I just ran it again this morning, and it took and showed all the Additions, Updates and deletions !
Nothing was changed in the settings, laptop system had not rebooted, IP and port were unchanged...........Strange!
After 3 days of not seeing any additions, updates or deletions.
Every time I copied and pasted the log into the message to send admin via the direct messaging system, it would freeze up.

admin
Site Admin
Posts: 563
Joined: Mon Jan 03, 2005 5:21 pm

Re: Does Not Sync

Post by admin » Tue Jan 31, 2017 7:38 am

Good, glad it works now.
In case you need to send a log file again, please save it as a file first and then attach to your message. Thanks!

oreokid24
Posts: 5
Joined: Fri Jan 27, 2017 11:54 pm

Re: Does Not Sync

Post by oreokid24 » Fri Feb 03, 2017 5:14 pm

I am still having problems syncing. I will PM you (admin) with my log file. I am trying to sync from Outlook to phone (one-way). But it says 0 additions, updates, and deletes. I'm getting nothing sync'ed. I check my android calendar (I'm only syncing the calendar) and there are no changes.
?
Steve
Can't figure out how to attach a file to a PM to admin... ??

admin
Site Admin
Posts: 563
Joined: Mon Jan 03, 2005 5:21 pm

Re: Does Not Sync

Post by admin » Mon Feb 06, 2017 7:42 am

Please try now. If it still doesn't work, please upload the file to an online storage service like Google Drive and forward me the download link. Thanks!

oreokid24
Posts: 5
Joined: Fri Jan 27, 2017 11:54 pm

Re: Does Not Sync

Post by oreokid24 » Mon Feb 06, 2017 9:00 pm

Thanks.. at least I can see where to attach a file now. But it says the file is too big. The file size is 284KB. How 'too big' is that?
Steve

admin
Site Admin
Posts: 563
Joined: Mon Jan 03, 2005 5:21 pm

Re: Does Not Sync

Post by admin » Tue Feb 07, 2017 7:25 am

256 KB was the default limit. I've increased it to 10 MB.

oreokid24
Posts: 5
Joined: Fri Jan 27, 2017 11:54 pm

Re: Does Not Sync

Post by oreokid24 » Tue Feb 07, 2017 11:00 pm

Thank you. Have sent additional info via PM.
Thanks.
Steve

oreokid24
Posts: 5
Joined: Fri Jan 27, 2017 11:54 pm

Re: Does Not Sync - FIXED!!!

Post by oreokid24 » Wed Feb 15, 2017 7:30 pm

Well.. with much embarresment, it was all my fault. I did not pick the correct .pst file to sync. Once I did that.. no problems.
The admin was SO helpful and patient with me. Thank you!!!!
It now syncs and looks great on my Galaxy S7.
YEAH!!!

admin
Site Admin
Posts: 563
Joined: Mon Jan 03, 2005 5:21 pm

Re: Does Not Sync

Post by admin » Thu Feb 16, 2017 10:14 am

Glad to hear it works as expected now :)

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