Q: How does EZDupeRemover determine which duplicate item should be removed?
A: EZDupeRemover compares certain set of fields for every data type and if finds that ALL of these fields are identical then the item is considered to be as a duplicate one. The program also uses the "last modified date" property to determine which one of the items is older and offers to remove the oldest one.
Q: Should I close Outlook before analyzing for duplicates?
A: Yes, it is advised you close ALL applications that might be using the PST file you want to analyze.
Q: How do I know where my PST is?
A: This flash movie shows how to find it
Q: I start analyzing and I notice Outlook.exe process starts up. Is this normal?
A: Yes, that's absolutely OK. EZDupeRemover calls Outlook.exe to perform actions on PST files.
Q: Will my repeating tasks be considered as duplicates?
A: No. Repeating entries will not be considered as being identical.
Q: Can I remove duplicates only from certain folders, i.e. Inbox, or Tasks?
A: Yes, absolutely. In the main window of the program, after you select the PST file, you can select the folders to be analyzed.
Q: Does it mean that if I add a new calendar entry with the same text in its body as it's in the other calendar entry, both these entries will be considered different and therefore not duplicates?
A: If only the body text is different while the subject line, start and end times aren't, then the two entries will be considered identical. However, you can still tune up the settings for item comparison in the Options menu.
Q: My PST seems to be corrupted (does not open, gives errors). What can I do?
A: Microsoft provides the Inbox Repair Tool for correcting most problems with damaged Personal Folders .pst files. If you do not see the Inbox Repair Tool on the Start menu, under Programs | Accessories | System Tools, use Start | Find or Start | Search (depending on your operating system) to search your system for Scanpst.exe. Run it and it may fix the problem.
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