Outlook-Android Sync & EZOutlookSync

My outlook sync gets as far as the actual synchronisation step - the two parallel lines waiting to go - and then freezes: 'this programme is not responding.' What do I do next? Both computers are linked up, desk top and laptop. I'm using 1.6 pro.

Thanks JF

Many thanks. I would be very grateful if yu would tell me where to look for log file. On EZOutlook presumably? Would the log be on the laptop if the laptop doesn't have the ez programme?

JF

I added contacts to my laptop while travelling, synchronised with desktop on return. The contacts on laptop disappeared into an EZOS file under deleted items. Originals removed from contacts folder. I understand that only 'older versions' go to deleted items when there are duplicates. Why did these ...

Followed your instructions, cleared the cache, downloaded to a different directory and still get the same error message about the installer being non functional. What do you suggest I do now? I'm stranded with the plain 6.1 non pro trial and I have to go away for a month tomorrow with my pc.

Thanks ...

The download file 1.6pro on your website is evidently corrupted and cannot be run. It all works if you download the plain 1.6. But I want the Pro, if possible. For the 1.6 pro you get the standard message 'The installer you are trying to use is corrupted or incomplete...etc.' Nothing wrong, clearly ...

To add to my last message, I'm using the two way synchronisation method.

Thanks J Fox

Sorry for the delay in replying. I went off travelling. The version I'm using is Pro v. 1.5

Thanks

How is it possible to avoid duplicating emails when synchronising between desktop and laptop? Why are duplicates created?

I would love to know.

Thanks

JF