Search found 656 matches

by admin
Wed Dec 08, 2021 11:24 pm
Forum: General Discussions
Topic: Nothing copying over
Replies: 1
Views: 1024

Re: Nothing copying over

Please forward me via PM (private message) here in the forum the latest log file. You can get it by starting Windows OAS and clicking on Tools->Last log. We will be able to check what's going on behind the scenes as to why there's 0 changes. Sync via USB is possible, although you'd need to set up US...
by admin
Mon Nov 01, 2021 4:42 pm
Forum: Bug Reports and Technical Issues
Topic: Sync removed all contacts except for Recent call contacts
Replies: 2
Views: 1080

Re: Sync removed all contacts except for Recent call contacts

May I ask you to please forward us the log file of that synchronization? Will be able to understand better what happened then. Thanks!
by admin
Mon Nov 01, 2021 4:41 pm
Forum: Bug Reports and Technical Issues
Topic: All Day Appointments Sync as Busy
Replies: 1
Views: 404

Re: All Day Appointments Sync as Busy

Sure thing! To clarify - this only concerns all day appointments? If so, I'd ask you to forward us the log file, please.
by admin
Sat Oct 23, 2021 10:27 pm
Forum: Suggestions and Feature Requests
Topic: Date Range / Number days for Calendar
Replies: 1
Views: 1014

Re: Date Range / Number days for Calendar

Thanks very much for the suggestion. This feature is in the plans.
by admin
Sat Oct 23, 2021 10:25 pm
Forum: Bug Reports and Technical Issues
Topic: android-sync service failed - error code : 5
Replies: 1
Views: 534

Re: android-sync service failed - error code : 5

I see you've already been assisted by mail. The problem is that you were using a different app.
by admin
Tue Apr 06, 2021 7:53 am
Forum: General Discussions
Topic: Changing Phone Contacts From Read-only?
Replies: 11
Views: 75460

Re: Changing Phone Contacts From Read-only?

This is addressed in the latest OAS 3.6 version for Android. Please update, thanks!
by admin
Fri Feb 26, 2021 11:12 am
Forum: General Discussions
Topic: Contacts display incomplete data
Replies: 5
Views: 5191

Re: Contacts display incomplete data

Thanks very much! Working on it.
by admin
Fri Feb 19, 2021 11:08 am
Forum: General Discussions
Topic: Contacts display incomplete data
Replies: 5
Views: 5191

Re: Contacts display incomplete data

Could you please make a test contact with all the major fields filled in Outlook, then sync it over to Android and share screenshots how it looks like as in Outlook as in Android? Thanks!
by admin
Thu Feb 18, 2021 8:07 am
Forum: General Discussions
Topic: Contacts display incomplete data
Replies: 5
Views: 5191

Re: Contacts display incomplete data

Which Android OS number that update brought to the device?
by admin
Mon Dec 07, 2020 9:15 pm
Forum: Bug Reports and Technical Issues
Topic: Error: Access violation at 0x_ (tried to write to 0x_), program terminated.
Replies: 6
Views: 8723

Re: Error: Access violation at 0x_ (tried to write to 0x_), program terminated.

Thanks, please run MAPITest after (if) there's the AV error with Outlook-Android Sync upon its start.
by admin
Fri Dec 04, 2020 1:07 pm
Forum: Bug Reports and Technical Issues
Topic: Error: Access violation at 0x_ (tried to write to 0x_), program terminated.
Replies: 6
Views: 8723

Re: Error: Access violation at 0x_ (tried to write to 0x_), program terminated.

Thank you, it looks like everything is fine and should be working. Is that before you start Outlook for the first time or after?
by admin
Thu Nov 26, 2020 4:52 pm
Forum: Bug Reports and Technical Issues
Topic: Error: Access violation at 0x_ (tried to write to 0x_), program terminated.
Replies: 6
Views: 8723

Re: Error: Access violation at 0x_ (tried to write to 0x_), program terminated.

Ric_Walker, please download the attached file, unpack it, run and click on the Test button. Copy-paste what will be shown in the app here. Thanks!
by admin
Thu Nov 26, 2020 1:26 pm
Forum: Bug Reports and Technical Issues
Topic: Error: Access violation at 0x_ (tried to write to 0x_), program terminated.
Replies: 6
Views: 8723

Re: Error: Access violation at 0x_ (tried to write to 0x_), program terminated.

That's an interesting observation you made in the last sentence. Will check on our side what could be causing the error message. Will update this post once I have more info.
by admin
Thu Nov 26, 2020 1:19 pm
Forum: General Discussions
Topic: Windows 10 64-bit / Outlook 2019 / multiple users
Replies: 4
Views: 7121

Re: Windows 10 64-bit / Outlook 2019 / multiple users

Did you run the sync wizard in OAS for her phone, as well? As she'd need to have a separate type of connection.
by admin
Mon Nov 16, 2020 1:14 pm
Forum: General Discussions
Topic: Windows 10 64-bit / Outlook 2019 / multiple users
Replies: 4
Views: 7121

Re: Windows 10 64-bit / Outlook 2019 / multiple users

You wife's Windows account is on the same PC as yours? If so, you'd like to sync your wife's phone with your Outlook data or she has her own outlook profile? Thanks!