Search found 635 matches

by admin
Fri May 31, 2019 7:12 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Are you sure there's no such test event in Outlook anymore? Could you please double check?
by admin
Fri May 31, 2019 7:10 am
Forum: Bug Reports and Technical Issues
Topic: Unable to connect. Check Firewall settings on your computer
Replies: 5
Views: 5086

Re: Unable to connect. Check Firewall settings on your computer

This is odd, the Android version itself shouldn't be a problem as the app works ok with our test devices running on Android Pie. Anyway, thanks for the info, will investigate further.
by admin
Thu May 30, 2019 11:40 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Okay, during the first sync the event was added to Android. During the second sync the event was deleted from Android, although! during the same second sync the app determined that the same test event appeared in Outlook again as a new one and therefore it got transferred to Android. So what you see...
by admin
Thu May 30, 2019 9:47 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Thanks, working on it. Will get back soon.
by admin
Wed May 29, 2019 11:50 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Please mention the test event's name so that we are able to quickly locate it in the file. Thanks!
by admin
Wed May 29, 2019 11:47 am
Forum: Bug Reports and Technical Issues
Topic: Unable to connect. Check Firewall settings on your computer
Replies: 5
Views: 5086

Re: Unable to connect. Check Firewall settings on your computer

Please check if you followed all the steps for your situation described in the help file here:
https://www.ezoutlooksync.com/help/troubleshooting.htm
by admin
Mon May 27, 2019 7:03 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

We need to see the log files of these two syncs, please forward them to me via PM. Thanks.
by admin
Mon May 27, 2019 7:00 am
Forum: Bug Reports and Technical Issues
Topic: Unable to connect. Check Firewall settings on your computer
Replies: 5
Views: 5086

Re: Unable to connect. Check Firewall settings on your computer

Please try to temporarily disable your firewall for the private network and try to sync again. Will it help?
by admin
Sat May 18, 2019 6:53 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

What you can do is to create a test even in Outlook, sync it with Android using the 1-way sync option with the "sync deletions" option enabled, check if the event is there on Android now. Then delete the event in Outlook and sync with the same sync parameters again. Will the event be removed on the ...
by admin
Tue May 14, 2019 7:28 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Do you change sync direction in between the synchronizations? Meaning is there the same one-way sync with deletions for the first time? I'm asking because you say "I then elect to sync one way"... which makes me think another option was used for the first sync.
by admin
Mon May 13, 2019 7:20 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Okay, there's no removal of the "The Old Avengers" event in the log files. And there's such event in Android. Please make sure you have the "Synchronized deletions" option enabled. About three other entries you mentioned: 1.1392 - there was such event in Android on the 18-th of April. No deletion of...
by admin
Tue May 07, 2019 7:21 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Steve, we're still looking at the log files. Sorry for the bit delayed reply, will try to speed things up with our developers and let you know what we found. Thanks!
by admin
Thu May 02, 2019 9:05 am
Forum: Bug Reports and Technical Issues
Topic: Contact picture issue
Replies: 8
Views: 8889

Re: Contact picture issue

Please mention your OAS version number.
by admin
Thu May 02, 2019 9:05 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Please send me (via PM here in the forum) the latest log file, mentioning names of the items that were deleted on one side and not deleted on another after sync. You can get the log by clicking on Tools->Last log.
by admin
Thu Apr 25, 2019 7:29 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 25830

Re: Deleted calandar events do not sync to phone

Normally this shouldn't be happening. Are you using a bidirectional sync?