Search found 660 matches

by admin
Wed Aug 29, 2018 6:11 am
Forum: General Discussions
Topic: Outlook-Android Sync not running on 64bit
Replies: 7
Views: 34367

Re: Outlook-Android Sync not running on 64bit

What if you disable the compatibility mode for the 3.0 version, will it still continue to work?
by admin
Thu Aug 23, 2018 6:24 am
Forum: General Discussions
Topic: Outlook-Android Sync not running on 64bit
Replies: 7
Views: 34367

Re: Outlook-Android Sync not running on 64bit

You shouldn't downgrade your system as the latest version OAS is fully compatible with Win10. Was there any error message with the OAS 3.1 version?
by admin
Fri Aug 17, 2018 5:07 am
Forum: General Discussions
Topic: Syncing
Replies: 1
Views: 17070

Re: Syncing

Please post a screenshot of the error message here. Thanks!
by admin
Mon Jul 02, 2018 9:15 am
Forum: Bug Reports and Technical Issues
Topic: Add Store Error When Selecting Remote PST file
Replies: 19
Views: 70797

Re: Add Store Error When Selecting Remote PST file

Please see the guide in the Troubleshooting section here: https://www.ezoutlooksync.com/?r=support&pr=tutor#.
by admin
Mon Apr 16, 2018 6:58 am
Forum: Bug Reports and Technical Issues
Topic: Some contacts dissapeared when uninstalling Outlook-Android Sync
Replies: 3
Views: 21223

Re: Some contacts dissapeared when uninstalling Outlook-Android Sync

You can synchronize contacts that are in Outlook-Android Sync with a new Outlook file, in this case all your contacts will be in Outlook. After that please go to Outlook-Android Sync settings and switch the account to sync contacts into to either a phone's or a google's one. After that synchronize a...
by admin
Tue Apr 10, 2018 6:20 am
Forum: Bug Reports and Technical Issues
Topic: Sync deletes some contacts
Replies: 2
Views: 18487

Re: Sync deletes some contacts

Okay, so there were 883 contacts during the very first sync that was recorded in the log file. Before the last sync took place there were 882 contacts in Outlook and 865 in Android (which is less by 18 than in Outlook). That's why the contacts from Outlook were removed and placed into trash. Why the...
by admin
Mon Apr 09, 2018 11:43 am
Forum: Bug Reports and Technical Issues
Topic: Sync deletes some contacts
Replies: 2
Views: 18487

Re: Sync deletes some contacts

Thanks very much for the detailed description of the problem and for the log file. Working on the issue now. Will update this post once we find out cause of the problem.
by admin
Mon Apr 09, 2018 11:32 am
Forum: Suggestions and Feature Requests
Topic: New User Suggestions
Replies: 4
Views: 39801

Re: New User Suggestions

Yes, that would very much be possible. Will try to implement this in the next version of the app. Thanks for the suggestion!
by admin
Wed Mar 21, 2018 10:47 am
Forum: Bug Reports and Technical Issues
Topic: cant get program to run
Replies: 13
Views: 46042

Re: cant get program to run

There's another app that we offer: EZOutlookSync (https://www.ezoutlooksync.com/?r=download). Please download it, install and try to start, will it run?
by admin
Tue Mar 20, 2018 12:27 pm
Forum: Bug Reports and Technical Issues
Topic: cant get program to run
Replies: 13
Views: 46042

Re: cant get program to run

First option would be to try to temporarily disable your anti-virus software and see of the app is able to start normally then. Thanks.
by admin
Tue Mar 20, 2018 12:12 pm
Forum: Bug Reports and Technical Issues
Topic: cant get program to run
Replies: 13
Views: 46042

Re: cant get program to run

Just wanted to let you know we're working on the problem. Will update once I have more info. Thanks!
by admin
Fri Mar 16, 2018 7:16 am
Forum: Bug Reports and Technical Issues
Topic: cant get program to run
Replies: 13
Views: 46042

Re: cant get program to run

Please mention your Windows version, is it Windows10? If yes, is that a 32-bit or a 64-bit OS?
by admin
Tue Mar 06, 2018 7:58 am
Forum: Bug Reports and Technical Issues
Topic: cant get program to run
Replies: 13
Views: 46042

Re: cant get program to run

Please try to download the 64-bit version of the app and see what happens when you try to start it.
Also, please do not duplicate your requests (I'm talking about your email message), as this only slows the process down.
by admin
Sat Mar 03, 2018 8:27 am
Forum: Bug Reports and Technical Issues
Topic: Not All Appointments Transfer From Outlook to Android
Replies: 1
Views: 16189

Re: Not All Appointments Transfer From Outlook to Android

We need to see the log file. Please send it to me via PM here in the forum. You can get it by clicking on Tools > Last log. And mention names of couple of appointments that didn't get synchronized. Thanks.
by admin
Sat Mar 03, 2018 8:24 am
Forum: Bug Reports and Technical Issues
Topic: cant get program to run
Replies: 13
Views: 46042

Re: cant get program to run

What's your Windows version? Is it the very first installation of the app?