Search found 656 matches

by admin
Tue May 14, 2019 7:28 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 63876

Re: Deleted calandar events do not sync to phone

Do you change sync direction in between the synchronizations? Meaning is there the same one-way sync with deletions for the first time? I'm asking because you say "I then elect to sync one way"... which makes me think another option was used for the first sync.
by admin
Mon May 13, 2019 7:20 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 63876

Re: Deleted calandar events do not sync to phone

Okay, there's no removal of the "The Old Avengers" event in the log files. And there's such event in Android. Please make sure you have the "Synchronized deletions" option enabled. About three other entries you mentioned: 1.1392 - there was such event in Android on the 18-th of A...
by admin
Tue May 07, 2019 7:21 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 63876

Re: Deleted calandar events do not sync to phone

Steve, we're still looking at the log files. Sorry for the bit delayed reply, will try to speed things up with our developers and let you know what we found. Thanks!
by admin
Thu May 02, 2019 9:05 am
Forum: Bug Reports and Technical Issues
Topic: Contact picture issue
Replies: 8
Views: 18046

Re: Contact picture issue

Please mention your OAS version number.
by admin
Thu May 02, 2019 9:05 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 63876

Re: Deleted calandar events do not sync to phone

Please send me (via PM here in the forum) the latest log file, mentioning names of the items that were deleted on one side and not deleted on another after sync. You can get the log by clicking on Tools->Last log.
by admin
Thu Apr 25, 2019 7:29 am
Forum: General Discussions
Topic: Deleted calandar events do not sync to phone
Replies: 31
Views: 63876

Re: Deleted calandar events do not sync to phone

Normally this shouldn't be happening. Are you using a bidirectional sync?
by admin
Thu Apr 25, 2019 7:28 am
Forum: Bug Reports and Technical Issues
Topic: Deleted calandar events do not sync to phone
Replies: 1
Views: 6516

Re: Deleted calandar events do not sync to phone

There was no mentioning of the “Test Deletion – Outlook to Android” event in the log file. so cannot comment on that part of the question, unfortunately. The three events you mentioned in the second part were deleted before the synchronization took place according to the log file. Would you be able ...
by admin
Mon Apr 01, 2019 2:44 pm
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 45643

Re: No outlook installation detected

Actually, that's not entirely true. If you run a 32-bit version of Office, you'd need to get the 32-bit version of Outlook-Android Sync, regardless of the fact that your Windows version might be a 64-bit one. For the 64-bit version of Office, you'd need to get the 64-bit version of OAS.
by admin
Tue Mar 26, 2019 6:35 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 45643

Re: No outlook installation detected

Please check out the following post: viewtopic.php?p=6924#p6924. Would appreciate your input as we're working on a fix. Thanks!
by admin
Fri Mar 15, 2019 8:07 pm
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 45643

Re: No outlook installation detected

Thank you, another version of the app: http://www.ezoutlooksync.com/download/temp/MAPITest.zip.
Please try now.
by admin
Sun Mar 03, 2019 4:07 pm
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 45643

Re: No outlook installation detected

Thank you! We updated the app a bit by including some additional debugging info. Please redownload from the same link: http://www.ezoutlooksync.com/download/temp/MAPITest.zip, run it and paste contents of the window here.
by admin
Mon Feb 25, 2019 6:04 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 45643

Re: No outlook installation detected

Thank you! Please download the following app: www.ezoutlooksync.com/download/temp/MAPITest.zip. Unpack it, execute and click on the Test button. Then copy content of the main window and paste it here.
by admin
Tue Feb 19, 2019 7:46 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 45643

Re: No outlook installation detected

Could you please attach a picture of the error message to your next post? Please also mention whether that's a 32-bit or 64-bit version of Outlook. Thanks!
by admin
Fri Feb 08, 2019 9:42 am
Forum: General Discussions
Topic: Does Not Sync
Replies: 14
Views: 32821

Re: Does Not Sync

Is there a two-way sync option selected?
by admin
Mon Jan 07, 2019 7:19 am
Forum: Bug Reports and Technical Issues
Topic: No outlook installation detected
Replies: 24
Views: 45643

Re: No outlook installation detected

Most likely you cannot see the installation folder as it's hidden in the system and you need to enable the "Show hidden files" option in Explorer. But OAS doesn't need the path, it works with Outlook via MAPI (a proprietary special protocol), which works fine on our side for Outlook 2019. ...