Search found 29 matches

by gsouders
Wed Nov 01, 2006 12:07 am
Forum: Bug Reports and Technical Issues
Topic: Outstanding posts not replied to
Replies: 4
Views: 16946

Hi Admin, Despite repeated attempts, multiple posts and several emails to support, my questions still go unanswered. I just do not understand the lack of support with this product. I have asked you several times before and I am asking again if you would please ask support to respond to my questions....
by gsouders
Tue Oct 31, 2006 11:49 pm
Forum: Bug Reports and Technical Issues
Topic: Access Violation at address 00000064
Replies: 31
Views: 127749

Hi Admin, It has been 5 weeks since my client has been able to run a synchronization on his machines. I think we have been extremely patient. I spent alot of time reproducing this error and I sent support via email my PST's, .EZO, .INI and logs for your use to solve this problem. I never heard any r...
by gsouders
Thu Sep 28, 2006 3:31 pm
Forum: Bug Reports and Technical Issues
Topic: Access Violation at address 00000064
Replies: 31
Views: 127749

Hi Admin, Thanks for the update. I hope this one gets fixed soon because the implications are huge. I say this because once this error occurs, PST's get all screwed up with duplicates and items get deleted that should not be. I will keep checking for the patched version to be released. As for my oth...
by gsouders
Tue Sep 26, 2006 10:25 am
Forum: Bug Reports and Technical Issues
Topic: Access Violation at address 00000064
Replies: 31
Views: 127749

Hi Admin, I have managed to reproduce the access vioation error on my machines. I just sent an email to support along with a zip attachment containing pst's, .ezo, .ini, and log files. I think I have provided everything that is needed to repoduce this problem on your end. The email is entitled "...
by gsouders
Mon Sep 25, 2006 5:13 pm
Forum: Bug Reports and Technical Issues
Topic: Access Violation at address 00000064
Replies: 31
Views: 127749

Hi Admin, Sorry for the slow reply. I have been away on vacation. I have just sent the email again. It is entitled "Access Violation at address 00000064". This time I zipped up the logfiles and the corrupt profile. Perhaps the first one on August 25th did not make it because the attachment...
by gsouders
Sat Sep 09, 2006 4:06 pm
Forum: Bug Reports and Technical Issues
Topic: Access Violation at address 00000064
Replies: 31
Views: 127749

Hi Admin, Thanks for the reply. I will try to repoduce the error on my computers using the trial version. Unfortunately my client that is receiving this error has very large PST's. I have very small PST's for testing purposes so if I can reproduce I can send you the PST's, logs and the profile. As f...
by gsouders
Fri Sep 08, 2006 12:33 am
Forum: Bug Reports and Technical Issues
Topic: Access Violation at address 00000064
Replies: 31
Views: 127749

Access Violation at address 00000064

Hi Admin, My client is having problems with 1.4 Pro. He is also getting the Access Violation at address 00000064 message. I first added a reply to Tomac's post on August 25th. His post is located in the EzoutlookSync Pro General discussion forum. I also sent an email to support reguarding this issue...
by gsouders
Fri Aug 25, 2006 3:51 am
Forum: General Discussions
Topic: Error: Access violation at address 00000064. Read of address
Replies: 17
Views: 60669

Hello everyone, One of my clients is running Pro 1.4 and also having problems with access violations. Both machines are XP SP2 with all updates and Office 2000 SP3 with all updates. I run his sync's nightly via a scheduled task. We have been having problems with the sync not terminating. The reason ...
by gsouders
Mon Aug 07, 2006 12:11 am
Forum: Bug Reports and Technical Issues
Topic: Outstanding posts not replied to
Replies: 4
Views: 16946

Hi Admin, I am only following instructions given on the support page. Here is a quote from the support page... "Please note that if your answer is not in our FAQ or Help files, the fastest and the easiest way to get your problem solved is to post a message in our Support Forum. Our support staf...
by gsouders
Thu Aug 03, 2006 4:40 am
Forum: Bug Reports and Technical Issues
Topic: Outstanding posts not replied to
Replies: 4
Views: 16946

Outstanding posts not replied to

Hi Support,

I am still waiting for a reply to my posts. I have 3 outstanding posts that have not been replied to. Two of the posts were submitted on April 7th and the third post on July 6th. I have been very patient so please reply so I can get these issues resolved. Thanks for your support...
by gsouders
Fri Jul 07, 2006 12:12 am
Forum: Bug Reports and Technical Issues
Topic: Problem with Pro version 1.4
Replies: 0
Views: 32821

Problem with Pro version 1.4

Hi Support, I noticed that there was a new release 1.4. The version history states that the following changes were made. All folders are now selected by default and Select/Unselect All command added. I was pleased to see this because I posted this suggestion on April 7th. The post is entitled "...
by gsouders
Fri Apr 07, 2006 10:59 am
Forum: Bug Reports and Technical Issues
Topic: Deleting My EMAILS on both computers
Replies: 2
Views: 9748

Hi Bojacks, What a nightmare! Sorry to here that you lost your emails and contacts. I am not support staff but am very familiar with the program. I have never had this happen. I do not have an explanation or solution for you but I can shed some light on why your emails and contacts did not go to the...
by gsouders
Fri Apr 07, 2006 10:31 am
Forum: Bug Reports and Technical Issues
Topic: Auto Sync not terminating
Replies: 0
Views: 32604

Auto Sync not terminating

Hi Support, I have uncovered a nasty problem with the Auto sync Function. On several occasions I have discovered my clients Auto Sync scheduled task still running. The task runs at 12:30 AM every night. I have found it still running then next day 12 hours later. The task normally takes 5-10 minutes....
by gsouders
Fri Apr 07, 2006 9:23 am
Forum: Bug Reports and Technical Issues
Topic: Auto Sync will not detect new folders
Replies: 0
Views: 31855

Auto Sync will not detect new folders

Hi Support, This is sort of a follow up to an issue that I reported in an earlier post entitled "Auto Sync Problem with 1.32" back in December 2005. In the earlier post I reported that the Auto Sync will do nothing if no folders are selected. It is easy to make this mistake because a manua...