Outlook-Android Sync & EZOutlookSync

So you're able to test-rename the PST file without any issues? If yes, please try to copy it over to the local PC, will synchronization work ok then? Thanks!

I'm not sure this was a similar case from the description of it and we've never heard back from that person again, unfortunately.

I'd leave this one open just in case something else comes up with it in the future.

Thank you! So now we know it works as expect with the new Outlook data file. It means there's something going on with the default one, which seems to be outside of our control.

Unfortunately that kind of test isn't of any help as you somehow decided to switch synchronization options in between, making it all more complicated that it should have been. Please do the following: 1. Create a new Outlook data file and create a new test appointment in it 2. In Outlook-Android Syn...

Please create a new Outlook file and try to sync with it. Will there be the same issue?

Are you sure there's no such test event in Outlook anymore? Could you please double check?

This is odd, the Android version itself shouldn't be a problem as the app works ok with our test devices running on Android Pie. Anyway, thanks for the info, will investigate further.

Okay, during the first sync the event was added to Android. During the second sync the event was deleted from Android, although! during the same second sync the app determined that the same test event appeared in Outlook again as a new one and therefore it got transferred to Android. So what you see...

Thanks, working on it. Will get back soon.

Please mention the test event's name so that we are able to quickly locate it in the file. Thanks!

Please check if you followed all the steps for your situation described in the help file here:
https://www.ezoutlooksync.com/help/troubleshooting.htm

We need to see the log files of these two syncs, please forward them to me via PM. Thanks.

Please try to temporarily disable your firewall for the private network and try to sync again. Will it help?

What you can do is to create a test even in Outlook, sync it with Android using the 1-way sync option with the "sync deletions" option enabled, check if the event is there on Android now. Then delete the event in Outlook and sync with the same sync parameters again. Will the event be remov...