Deleted calandar events do not sync to phone

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smabey
Posts: 16
Joined: Sun Apr 21, 2019 8:19 am

Deleted calandar events do not sync to phone

Post by smabey »

Hi
Does anyone out there have this problem with Outlook<->android sync, even with the option to 'sync deletions' checked?

admin
Site Admin
Posts: 635
Joined: Mon Jan 03, 2005 5:21 pm

Re: Deleted calandar events do not sync to phone

Post by admin »

Normally this shouldn't be happening. Are you using a bidirectional sync?

Sabado
Posts: 1
Joined: Mon Apr 29, 2019 10:14 am

Re: Deleted calandar events do not sync to phone

Post by Sabado »

Same thing happened to me too. It was working normally for ages. I am using bidirectional sync. What could be causing this?

admin
Site Admin
Posts: 635
Joined: Mon Jan 03, 2005 5:21 pm

Re: Deleted calandar events do not sync to phone

Post by admin »

Please send me (via PM here in the forum) the latest log file, mentioning names of the items that were deleted on one side and not deleted on another after sync. You can get the log by clicking on Tools->Last log.

smabey
Posts: 16
Joined: Sun Apr 21, 2019 8:19 am

Re: Deleted calandar events do not sync to phone

Post by smabey »

Hello
Further to my previous communication of 25th April Anton requested:
1. Delete some event from Outlook and sync.
2. If event wasn't deleted from Android save last log.
3. Run synchronization again.
4. Save second log.
5. Send us both logs and event name.

For 3 above I assume you wanted the sync ‘with deletions’?
I attach both logs for your analysis. The event title is “The Old Avengers – CAVERN” (without quotes)

Also note I had 3 entries which were added directly into my Android calendar a few days ago:
23 April – “1.1392”
24 April – “1.1393”
25 April - “1.1464”

These have been wiped after sync. This is a big problem for me.

I await your analysis
Attachments
2019_04_25_18_45_10.pass1.log
(1.77 MiB) Downloaded 239 times
2019_04_25_18_53_30.pass2.log
(1.71 MiB) Downloaded 223 times

smabey
Posts: 16
Joined: Sun Apr 21, 2019 8:19 am

Re: Deleted calandar events do not sync to phone

Post by smabey »

admin wrote:
Thu May 02, 2019 9:05 am
Please send me (via PM here in the forum) the latest log file, mentioning names of the items that were deleted on one side and not deleted on another after sync. You can get the log by clicking on Tools->Last log.
@admin: I have supplied the logs with details in the tread below on 2 May, also in PM today.
Please can I request a response shortly?

Thanks
Steve

admin
Site Admin
Posts: 635
Joined: Mon Jan 03, 2005 5:21 pm

Re: Deleted calandar events do not sync to phone

Post by admin »

Steve, we're still looking at the log files. Sorry for the bit delayed reply, will try to speed things up with our developers and let you know what we found. Thanks!

admin
Site Admin
Posts: 635
Joined: Mon Jan 03, 2005 5:21 pm

Re: Deleted calandar events do not sync to phone

Post by admin »

Okay, there's no removal of the "The Old Avengers" event in the log files. And there's such event in Android. Please make sure you have the "Synchronized deletions" option enabled.
About three other entries you mentioned:
1.1392 - there was such event in Android on the 18-th of April. No deletion of it in the log file.
1.1393 - there's such events on 23-rd and 24-th of April, both were removed due to the 1-way synchronization with synchronized deletions.
1.1464 - no such event in the log file.

To sum up, no omissions were found after analyzing the log files. Thanks.

smabey
Posts: 16
Joined: Sun Apr 21, 2019 8:19 am

Re: Deleted calandar events do not sync to phone

Post by smabey »

Hi
Ok. Lets forget about the 3 anomalies.
It's the non-synching of deletions that more important.

Of course im selecting 'synchonise deletions'.
I create an event in outlook cal (source) and syncronise. I note the event is in android cal (target). Later i delete the event in source. I then elect to sync one way fron source to target wirh 'sync deletions' checked.
Result - event is not deleted in android cal.
Please can you escalte/advise please?

admin
Site Admin
Posts: 635
Joined: Mon Jan 03, 2005 5:21 pm

Re: Deleted calandar events do not sync to phone

Post by admin »

Do you change sync direction in between the synchronizations? Meaning is there the same one-way sync with deletions for the first time? I'm asking because you say "I then elect to sync one way"... which makes me think another option was used for the first sync.

smabey
Posts: 16
Joined: Sun Apr 21, 2019 8:19 am

Re: Deleted calandar events do not sync to phone

Post by smabey »

Sorry for the ambiguity.
No, i do not change directions in berween syncs . I only use 1-way Calendar from Outlook to Android. It seem the 'synchronize deletions' option isnt working.

Is there an upgrade for the desktop app, as it does serm very old version.

I await your further snalysis/recommendations.

Thanks

admin
Site Admin
Posts: 635
Joined: Mon Jan 03, 2005 5:21 pm

Re: Deleted calandar events do not sync to phone

Post by admin »

What you can do is to create a test even in Outlook, sync it with Android using the 1-way sync option with the "sync deletions" option enabled, check if the event is there on Android now. Then delete the event in Outlook and sync with the same sync parameters again. Will the event be removed on the Android's side?

smabey
Posts: 16
Joined: Sun Apr 21, 2019 8:19 am

Re: Deleted calandar events do not sync to phone

Post by smabey »

Hi. Am on holiday atm. Will get back to you in a rew days
Thanks

smabey
Posts: 16
Joined: Sun Apr 21, 2019 8:19 am

Re: Deleted calandar events do not sync to phone

Post by smabey »

"What you can do is to create a test even in Outlook, sync it with Android using the 1-way sync option with the "sync deletions" option enabled, check if the event is there on Android now. Then delete the event in Outlook and sync with the same sync parameters again. Will the event be removed on the Android's side?"

I have just tried this, as instructed above. The event remains present on the Android calendar side.

Please advise further. Thank you.

admin
Site Admin
Posts: 635
Joined: Mon Jan 03, 2005 5:21 pm

Re: Deleted calandar events do not sync to phone

Post by admin »

We need to see the log files of these two syncs, please forward them to me via PM. Thanks.

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