Outlook-Android Sync & EZOutlookSync

We are having problem syncing between Desktop and Laptop...We use outlook to book appointments on office desktop, and sync to laptop for technician who is on the road doing appointments...appointments sync fine to the laptop , but if tech books a future appointment on the laptop and we do 2-way sync, the appointment does NOT show up on the desktop.



Please advise if this should work and/or what we may be doing wrong.



Thanks!

What's the program version? Could you please elaborate more - what sort of appointments does you technician create? If you create the same appointment (with the same specs) will they appear on the laptop's computer after synchronization? Thanks.