contacts getting deleted on synchronisation

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James Fox
Posts: 8
Joined: Sat Mar 17, 2007 1:14 am

contacts getting deleted on synchronisation

Post by James Fox »

I added contacts to my laptop while travelling, synchronised with desktop on return. The contacts on laptop disappeared into an EZOS file under deleted items. Originals removed from contacts folder. I understand that only 'older versions' go to deleted items when there are duplicates. Why did these simply get deleted? Thanks
admin
Site Admin
Posts: 651
Joined: Mon Jan 03, 2005 5:21 pm

Post by admin »

You understand right. Hard to say why that happened without seeing a log file. Please forward it to us at ezsupport[at]ezoutlooksync.com. Thanks!
James Fox
Posts: 8
Joined: Sat Mar 17, 2007 1:14 am

contacts getting deleted on sync - ctd

Post by James Fox »

Many thanks. I would be very grateful if yu would tell me where to look for log file. On EZOutlook presumably? Would the log be on the laptop if the laptop doesn't have the ez programme?

JF
admin
Site Admin
Posts: 651
Joined: Mon Jan 03, 2005 5:21 pm

Post by admin »

Log files can be found at the following location: C:\Documents and Settings\User_name\Application Data\EZOutlookSync Pro
Only on a computer with EZOS installed. Thanks.
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