Outl<->Android Sync appointment reminder problem

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faming
Posts: 4
Joined: Sun Sep 08, 2013 7:54 pm

Outl<->Android Sync appointment reminder problem

Post by faming »

When syncing an appointment with a reminder from Outlook to a Samsung Galaxy S3 the reminder does appear in the setting of this appointment on the smartphone, BUT IT IS NEVER TRIGGERED!
The test:
1) created an appointment "A" due in 1h 5 min, with a reminder of 1 h in Outlook
2) created an appointment "B" due in 1h 6 min, with a reminder of 1 h on the smartphone
3) synced calender items both way with Outl<->Android Sync
Result:
4) in Outlook appointment "B" was included with the reminder present in its configuration; on the smartphone appointment "A" was included also with the reminder present in its configuration
5) after a few minutes the reminder of appointment "A" showed up in Outlook; on the smartphone NO REMINDER WAS SHOWN AT ANY TIME
6) one minute later the reminder of appointment "B" showed up in Outlook AND also on the smartphone

Conclusion:
1) Reminders of appointments will show up on the device they were created on
2) Reminders of appointments created on the smartphone sync correctly to Outlook (and will show up there)
3) Reminders of appointments created in Outlook do NOT sync correctly to the smartphone (they will NEVER show up on the smartphone, despite the reminder is visible as configured in the appointment on the smartphone)

- PC
Windows 7 Ultimate 64b / Outlook Professional Plus 2010 / Outlook<->Android Sync 1.2*
* settings: pst file, WiFi, 2-way: Outlook <-> Android, Data: Calendar (only)
- Smartphone
Samsung Galaxy S3 GT-i9300, android 4.1.2 / Outlook<->Android Sync 1.3.6

Can anyone help?
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Outl<->Android Sync appointment reminder problem

Post by admin »

Thanks for the detailed description. Can confirm the issue, will work on a fix. I'll post here when there's an update available.
faming
Posts: 4
Joined: Sun Sep 08, 2013 7:54 pm

Re: Outl<->Android Sync appointment reminder problem

Post by faming »

Am I correct in understanding that this issue has been resolved as from Outl<->Android Sync version 1.3.9 onwards?
Could you please let me know, thank you!
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Outl<->Android Sync appointment reminder problem

Post by admin »

Yes, we fixed the issue. Although, please make sure you have installed the updated Windows 1.4 version, as well.
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