Problems with Pro 1.2

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Guest

Post by Guest »

Anything? I have tried this over and over using the Pro version and get the same results. Why is there no response to these issues?
Greg

Post by Greg »

Hello,

First of all thanks for testing these problems. It is helpful to have another user reproduce the problems I am having. I have received an email reply from Max reguarding these issuses. I have reviewed his reply and re-tested the problems. Here is the reply back that I have sent Max via email. Each problem/question has a reply from Max -> and underneath you will see my reply back from Greg ->. You will see reference to log files that I have sent Max. The logs are not included in this response as I see no way to attach them. I am anxiously waiting another reply from Max. I would be greatly appreciated if you could review and re-retest this again. Thanks again.


Problem with selected folders being retained after sync
_______________________________________________________

1. I have tested this with and without a profile. Selected folders are
not being retained. If I select all folders then unselect one and exit
the program, then the selections are retained when I restart the
program. However if I run a sync after making my
selections/unselections and then exit, then the selections are not
retained. The screen is cleared after the sync and the selections are
lost. I have also tried saving the profile again after my selections
before I run the sync and the selections are still lost after a sync.



Max -> this is by design. Selections are being reset after successful sync.

Greg-> When I reference the Version History, it clearly states that
"Profile now saves selected folders". This is for the regular
version 1.1 in the history. I can only assume that the Pro version
should do the same. What does saving selected folders mean if
they are wiped out after a sync. This is a real problem. If the
selected folders are not saved then there is no way to do a
partial sync using a profile from the command line as scheduled
task. As I mention above, selected folders are retained if you
exit without running a sync. So the code is already in place to
save user selections. It seems that removing the clear
screen/selections should solve this problem. What do you think?



Problem with program options not being retained without profile
_____________________________________________________________

1. Options are not retained when running the program without a profile.
This occurs when making changes to any of the program options and
then exiting the program. When the program is started again the
options have gone back to the defaults. Options are retained when
using a profile. The Standard version retains program options with
or without a profile. I would assume that the Pro version should do
the same.


Max -> you should press "Save as Default" in Options window to achieve
that.

Greg-> OK but why does the standard version save options with or without
a profile? I am not sure why you would be inconsistent from the
standard and pro versions? The Pro Version should contain
additional features and should not contain differences in the way
the program functions. Do you not agree?



Problem with Delete Files option without profile
________________________________________________

1. When the "Delete Files" option is checked and not using a profile,
deleted items are not moved to the "Deleted Items Folder". The
items are permanently deleted. This occurs when deleting an item
from the source and running Source->Target and when deleting an
item from the Target and running Target->Source. I have tested
this with email and contact items. I did not take the time to test
Calender,Drafts,Journal,Notes,Reminders,and Tasks items but suspect
then same problem occurs.


Max -> This is by design. Pro version does not move items into Deleted
Items. Not reflected in documentation yet.

Greg-> OK but again why are you guys making the standard and pro
versions different? This makes no sense to me and can be
dangerous. If a user makes a mistake, then the standard version
gives them a chance to recover their items from the deleted
items folder. In the pro version their items are gone forever. I
will say again that the Pro version should contain additional
features and not contain differences in the way the program
functions. Otherwise you are really going to confuse folks who
ungrade from standard to pro. Perhaps both versions should
contain a switch in the options that would give the user a choice
of sending items to the deleted items folder or permanent
deletion. What do you think?



Problems with Delete Files option with profile
______________________________________________


1. The same problem occurs as item 1 above when running with a profile.


Max -> By design.

Greg-> Refer to reply above item 1 Problem with Delete Files option
without profile.


2. When running a Source<->Target sync with a profile and the
"Delete Files" option is checked deleted items are not deleted.
The items that have been deleted are copied back to the PST that
they were deleted from. The updated documentation in the Section
How Synchronization Works states the following...

Note: At Source<->Target items are deleted, only if you use Profiles.

When reading the help section Working with EZOutlookSync/Profiles
it states the following...

· Remembering information about deleted items in each PST file

I think this is a good idea to have profiles remember information
about deleted items. This way the user can run a Source<->Target
Sync and have items Delete from both the Source and Target. However
it does not work. It functions the same as a Source<->Target sync
without a profile. It copies the deleted item back to the PST that
it was deleted from.


Max -> It works fine on our tests and with other clients. Please make sure
you FIRST run a full sync with Profiles and only then start deleting
items from PST files.

Greg-> I have tested this again and it is still not working. The item
that I delete is being copied back to the other PST. Here is how
I ran the test...

1. Created a new profile called TestProfile.

2. Made sure Delete Files option was checked.

3. Ran a Source<>Target sync with new profile. Nothing was
done as the PST were identical. Please refer the attached
logfile 2005_11_02_01_27_11.log showing this sync.

4. Exited program.

5. Deleted 1 email item from the target titled "test".

6. Ran a Source<>Target sync with new profile. The email
item "test" was copied from the Source to the target. Please
refer to the logfile 2005_11_02_01_29_35.log showing this
sync.



Problems with "Delete Folder" option without profile
____________________________________________________

Note: This option is completely inconsistant with the Delete Files
option. Please pay close attention to the wording of these
problems.

1. When running a Source<->Target sync without a profile after deleting
a folder that exists in both PST's and the "Delete Folders" option
is not checked, the deleted folder is not copied back to the PST
that it was deleted from. This is inconsistent with the way that the
"Delete Files" option functions. When running a Source<->Target sync
without a profile after deleting an item and the "Delete Files" option
is not checked, the deleted item will be copied back to the PST it was
deleted from.


Max -> if you synced these files with EZOS previously, then username.ini
file in C:\Program Files\EZOutlookSync Pro\ already knows that
you have deleted the folder. *.ini file cotnains the unformation
about last synced pair.

Greg-> OK I deleted my TestProfile and my user.ini file. I created a new
user.ini file and ran the test again. I found that the Deleted folder
was correctly copied back to the PST that it was deleted from.


2. When running a Source<->Target sync without a profile after deleting
a folder that exists in both PST's and the "Delete Folders" option
is checked, the deleted folder is not copied back to the PST that it
was deleted from. The folder is instead permanently deleted from
the other PST.


Max -> same as above.

Greg-> This is still not functioning as it should. I am testing without
a profile with the Delete Folders option checked. Correct me if I
am wrong but with no profile, the Delete Files and Delete Folders
switches are ignored when doing a Source<>Target (two way sync).
This is what the documentation says and seems to be the case with
the Delete Files option. If Delete Files is checked with no profile, the
deleted item is copied back to the PST it was deleted from. The
Delete Folders option does not work this way. Instead it deletes the
item from the other PST. Here is how I ran the test...

1. Deleted user.ini file to get a fresh start.

2. Ran program and set Source and Target.

3. Checked Delete Folders option and saved as default.

4. Ran Source<>Target sync. Nothing was done since PST were
identical. Please refer to attached logfile
2005_11_02_02_39_26.log.

5. Exited program.

6. Delete folder "Test" from the Target.

7. Ran Source<>Target sync. Folder "Test" was deleted from
Source. To be consistent with the Delete Files option the
folder "Test" should of been copied from the source to the target.
Please refer to the attached logfile 2005_11_02_02_42_58.log.


3. When running a Source->Target sync without a profile after deleting
a folder that exists in both PST's from the Source PST and the
"Delete Folders" option is checked, the folder is correctly deleted
from the Target PST. However the folder is not moved to the Deleted
Items Folder. It is permanently deleted from the Target PST. The
same problem exists as in problem when running in the oposite
direction. That is deleting the folder from the Target and running
a Target->Source sync.


Max -> Pro does not move deleted items into Deleted Items folder.
Not yet reflected in documentation.

Greg-> OK I do not agree with the permanent deletion as I have stated
earlier. Please refer to my earlier statements above.



Problems with "Delete Folder" option with profile
_________________________________________________

Note: This option is completely inconsistant with the Delete Files
option. Please pay close attention to the wording of these
problems.

1. When running a Source<->Target sync with a profile after deleting
a folder that exists in both PST's and the "Delete Folders" option
is not checked, the deleted folder is not copied back to the PST
that it was deleted from. This is inconsistent with the way that the
"Delete Files" option functions. When running a Source<->Target sync
without a profile after deleting an item and the "Delete Files" option
is not checked, the deleted item will be copied back to the PST it was
deleted from.


Max -> if you synced these files with EZOS previously, then username.ini
file in C:\Program Files\EZOutlookSync Pro\ already knows that you
have deleted the folder. *.ini file cotnains the unformation about
last synced pair.

Greg-> This is still not working correctly. In this test I am running
a two way sync with a newly created profile and Delete Folders is
not checked. In this case the deleted folder should be copied back
to the PST that it was deleted from. Here is how I ran the test.

1. Deleted TestProfile and User.ini files to get a fresh start.

2. Ran program and set Source and Target.

3. Checked to make sure Delete Folders is not checked.

4. Saved Profile creating a fresh TestProfile.ezo.

5. Ran a Source<>Target sync. Nothing was done as PST's are
identical. Please reference logfile 2005_11_02_03_54_56.log.

6. Exited Program.

7. Deleted folder "Test" from the target.

8. Ran program and executed a Source<>Target sync. Nothing was
done. What should of happened is that the "Test" folder should of
been copied from the source to the target. Please reference the
logfile 2005_11_02_03_57_25.log showing nothing was done.


2. When running a Source<->Target sync with a profile after deleting
a folder that exists in both PST's and the "Delete Folders" option
is not checked, the folder is deleted from the other PST. This is
correct because a profile is being used. However the folder is not
moved to the Deleted Items Folder. It is permanently deleted.


Max -> Pro does not move deleted items into Deleted Items folder.
Not yet reflected in documentation.

Greg-> OK I do not agree with the permanent deletion as I have stated
earlier. Please refer to my earlier statements above.


3. When running a Source->Target sync with a profile after deleting
a folder that exists in both PST's from the Source PST and the
"Delete Folders" option is checked, the folder is correctly deleted
from the Target PST. However the folder is not moved to the Deleted
Items Folder. It is permanently deleted from the Target PST. The
same problem exists as in problem when running in the oposite
direction. That is deleting the folder from the Target and running
a Target->Source sync.


Max -> Pro does not move deleted items into Deleted Items folder.
Not yet reflected in documentation.

Greg-> OK I do not agree with the permanent deletion as I have stated
earlier. Please refer to my earlier statements above.



Problems with summary screen
____________________________

1. When a folder is copied to or deleted from the source or target, the
summary screen does not reflect the operation. The summary screen
should inform the user that a folder is being copied or deleted.


Max -> Feature request accepted.

Greg-> Thanks for taking the request.



2. When large PST's are synchronized, the PST's are being processed
twice. The first time they are processed to display the counters.
The second time they are processed to do the sync. This makes the
elapsed time to synchronize is doubled. This wipes out the increase
in speed that is gained by using the Pro version over the Standard
version. In fact it takes considerably longer to synchronize using
Pro with the summary screen than it takes using the standard version.
I realize that the summary screen can be switched off but it is a
nice feature. Is there any way you can use the summary screen and
process the PST's once?


Max -> Well, we need time to collect information to display summary,
and then need to make sure user has seen the window. If you have
any ideas how to combine it- we will gladly hear. So far switching
off the summary windows sounds like a good option.

Greg-> Ok I am not sure you get my point here. Correct me if I am
wrong but you are in fact processing the PST's twice. I am
quessing that you are doing sequential reads on the PST's to
display the summary and another round of sequential reads to do
the actual work. I am also guessing that the internal structure of
a PST is like a database. This means that each record of the PST
should have a unique key or record number. When sequentially
reading the PST's you could keep an internal list or array of all
records that need processing. The array would contain each
transaction that needs to occur to complete the sync. Once you
have the internal list or array of transactions, you can then use
indexed or keyed reads to process all of the transactions. This
will be alot faster as you will not have to sequentially read the
PST's twice. What do you think?


Problems with the help file
___________________________

1. Working with EZOutlookSync/Options section does not give any help
for Synchronization Options. This should be added with a pointer to
the help section How Syncronization Works to cover the "Delete Files"
and "Delete Folders" options. The options "Exclude Private Items"
and "Show Summary" should also be mentioned.

2. Working without a wizard section, How Synchronization Works section,
and FAQ "If I delete items in one file- will they be deleted
automatically upon synchronization in the other file?" are still
referencing the option "Check for deleted items". This option has
changed to be "Delete Files" and "Delete Folders". The help file
needs to be changed to reflect this.


Max -> thank you, improved Help file is on its way.

Greg-> I sure hope so as it is a major point of confusion for me and
others that are trying to figure out how the program functions.
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