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Access violation at address 005EC27C ?

Posted: Tue Aug 30, 2016 4:48 pm
by cyndism
Trying to sync for first time. Surface Pro3 and Galaxy Note 7.
Receiving error message attached and shown below.
"Access violation at address 005EC27C in module "OutlAndrSync.exe" Read of address 00000004."

Help please? =]

Re: Access violation at address 005EC27C ?

Posted: Wed Aug 31, 2016 6:29 am
by admin
This might be a surface Pro related issue. Please forward us the latest log file so that we could check it out. You can get the log by clicking on Tools->Last log. Thanks.