Large number of contact updates

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orchidpop
Posts: 41
Joined: Tue Dec 29, 2015 2:16 pm

Large number of contact updates

Post by orchidpop »

With the new version (OAS 2.1 connected to Outlook 2010 and OAS for Android 2.4), it processes events very quickly. But for contacts, it gets 2/3 of the way through and then sits there for like a minute, and then at 100%, it sits there for another minute or so. The update dialog said there were 101 updates, even though there was only one. This is the second time I ran the sync with the new version. For the first time, I thought there was just some new handling of contacts that caused all the updates, but the same amount appeared the second time.

Any ideas? I can send you a Google Drive link to the log, if you want.

Thanks.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Large number of contact updates

Post by admin »

Thanks for the log file. I see you synchronize Outlook contacts with a Google account. And the number of updates means these updated contacts were meanwhile synchronized with Google Contacts and therefore needed to be updated in Outlook, as well.

Do you notice any sync speed difference comparing to the previous OAS version?
orchidpop
Posts: 41
Joined: Tue Dec 29, 2015 2:16 pm

Re: Large number of contact updates

Post by orchidpop »

Interesting. I'm surprised Outlook would be updated, since I do a one way sync from Outlook to Android.

Yes, it is slower with the new version. The contacts used to fly through, finishing in seconds. Now it takes a few minutes.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Large number of contact updates

Post by admin »

May I ask you to please forward me the latest log file (you can send it to me via PM here in the forum, click on Tools->Last Log in order to get it) and also attach a screenshot of the sync summary window? Will check what's causing the delays and updates.
orchidpop
Posts: 41
Joined: Tue Dec 29, 2015 2:16 pm

Re: Large number of contact updates

Post by orchidpop »

Done. Let me know what you find out, please.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Large number of contact updates

Post by admin »

Thanks, the issue will be fixed in in the upcoming 2.11 Windows OAS and 2.4.1 Android OAS versions. Please check your PM if you'd like to try the new versions out a bit earlier :)
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