Duplicate Reoccurring Appointments in Phone Calendar

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Fred930
Posts: 2
Joined: Sun Nov 20, 2016 7:29 pm

Duplicate Reoccurring Appointments in Phone Calendar

Post by Fred930 »

Hi - New user here (first time yesterday). Didn't see answer in past forum posts, but possibly I missed it.

I am experiencing a problem where at least 6 old expired "reoccurring appointments" are showing up every day (into the future) in my phone Calendar. There is no problem with my PC Outlook Calendar. They continue to display every day in my phone out several years.

Situation:
* Downloaded 30 day trial version of Outlook-Android Sync (v2.11) 64 bit yesterday on 16-Nov-2016 into my desktop Win 10 PC.
* Am running a quite large Outlook.pst file of 4,122,273 KB, using Outlook 2013.
* Of that, my Calendar is 37,713 KB and Contacts are 8,201 KB.
* The remaining portion of PST file size are Mail files. Since I performed a backup of the entire PST file, and subsection backup PST's for each of the Calendar and Contact portions yesterday (prior to installing OAS) - these file size numbers should be reasonably accurate.
* Have new Android Moto Z Play phone (new android user, too) - installed companion App and performed first time Sync with OAS option set for one way only (PC --> Phone). Sync took about 20 minutes and was completed successfully via home WiFi network.
* At this point I have not attempted a second Sync operation.

Problem / Bug:
Contacts appear to have transferred OK, but phone Calendar now displays several previous old "reoccurring appointments" (5 or 6) which now display every day into the future. It appears OAS failed to recognize the end date for these rogue appointments, and simply continues to display them (nearly) forever. Interestingly, one of the appointments was only on a Thursday - thus it only displays into future Thursdays. But the other ones were originally set to reoccur on a daily basis (of course they originally had a set end date), thus those are the appointments that are now showing for every future day. As I check the phone into year 2020, some them no longer show up, but one is still there and showing up FIVE times each day.

I suppose I could simply locate the 6 old reoccurring appointment in my PC Outlook Calendar and delete them, then try to resync. But clearly there is an OAS bug that needs to be addressed. I suspect even if I try to fix this manually, there will be some that I miss which will again start showing up in the future (I've used many reoccurring appointments in the past).

Is this a new problem, or have I simply done something incorrectly in my initial OAS set-up??
Your suggestions to solve this problem will be appreciated.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Duplicate Reoccurring Appointments in Phone Calendar

Post by admin »

Welcome and thanks very much for the very detailed description of the problem. This seems like a new one. Please forward us the log file of your synchronization (either here in the forum via PM or to our customer support via email ezsupport[at]ezoutlooksync[dot]com). You can locate the file by starting Windows version of Outlook-Android Sync and clicking on Tools->Last log. And please mention names of the rouge events. We will be able to quickly identify the cause for such behavior then. Thank you in advance!
Fred930
Posts: 2
Joined: Sun Nov 20, 2016 7:29 pm

Re: Duplicate Reoccurring Appointments in Phone Calendar

Post by Fred930 »

My response, including first Log File and start date of offending (improperly re-occurring into the future) appointments was just sent to your customer support email address. Thank you for the quick response and I look forward to your proposed solution.

For those reading this post and experiencing the same problem, I was able to manually delete the 6 rogue appointments from my Phone calendar (and into the future) from the Phone's Calendar App. However, those improper appointments still show on all earlier dates (prior to my manual deletion date). At least using that work-around method you can clean up the re-occurring clutter from your future calendar displays.
PT1973
Posts: 2
Joined: Thu Mar 09, 2017 9:28 pm

Re: Duplicate Reoccurring Appointments in Phone Calendar

Post by PT1973 »

I am using the trial version of ‘Outlook-Android Sync’ to synchronise calendar & contact data from Outlook (Microsoft Office 2007) on a Windows 7 PC to my Blackberry PRIV Android ‘phone and the Blackberry calendar & contacts apps, via my wi-fi.

I am also having problems with recurring appointments. I have found work-arounds for some of them, but your App insists on adding future recurring appointments for one that had an end date in July 2015.

At present I am only transferring data one way - from Outlook to Android (version 6.0.1). All else seems to work OK.

Have you found a solution yet?
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Duplicate Reoccurring Appointments in Phone Calendar

Post by admin »

Could you please forward us a log file of the latest sync (click on Tools->Last log in Win version of OAS) and also mention name of that recurring event? Will be able to check what's causing the problem. Thanks!
PT1973
Posts: 2
Joined: Thu Mar 09, 2017 9:28 pm

Re: Duplicate Reoccurring Appointments in Phone Calendar

Post by PT1973 »

That's tricky! I used the trial version & my trial period has expired, so I can't open the program.

I found this file on the C-drive (among others): 2017_02_19_21_48_10.log. I'll e-mail it to 'ezsupport@ezoutlooksync.com'.

The appointment could have been one of two. (I can't re-run the sync now.) It was "Cookery Class" 13:30 to 16:20 on Tuesdays running from:

8 Oct 2013 to 18 July 2014

23 Sept 2014 to 9 Dec 2014.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Duplicate Reoccurring Appointments in Phone Calendar

Post by admin »

Thank you. I'll also send you a personal message here in the forum with a temporarily license key, so that you can still have access to the program.
Golfwannabee
Posts: 1
Joined: Mon Jun 12, 2017 10:53 pm

Re: Duplicate Reoccurring Appointments in Phone Calendar

Post by Golfwannabee »

Good day,

I have the same recurring calendar entry problem many have listed above. My "current" entries synced up just fine. It's the recurring ones from previous years that are the problem. I am using the 30 day free trial program on a Windows 7 laptop. My log file is attached. Please contact me with your resolution thoughts. Thanks.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Duplicate Reoccurring Appointments in Phone Calendar

Post by admin »

Please mention subjects of a few recurring events you're having problems with. Will be able to check them out in the log file then. Thanks!
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