cant get program to run

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alexf
Posts: 3
Joined: Thu Mar 01, 2018 9:00 pm

cant get program to run

Post by alexf »

I checked that I was running the 32 bit version of outlook and installed that version of Sync. It will not run at all. I have uninstalled it and reinstalled several times. I have downloaded an older version and tried that with the same result. Can anyone help please.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: cant get program to run

Post by admin »

Could you please record a short video demonstrating the problem? Thanks!
alexf
Posts: 3
Joined: Thu Mar 01, 2018 9:00 pm

Re: cant get program to run

Post by alexf »

There is nothing to record a video of. The program will not even start
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: cant get program to run

Post by admin »

What's your Windows version? Is it the very first installation of the app?
alexf
Posts: 3
Joined: Thu Mar 01, 2018 9:00 pm

Re: cant get program to run

Post by alexf »

Window 10. I have never used this program before.
I have written to ezsupport@ezoutlooksync.com about this but have had no response. My next step is to ask for my money back and use another program.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: cant get program to run

Post by admin »

Please try to download the 64-bit version of the app and see what happens when you try to start it.
Also, please do not duplicate your requests (I'm talking about your email message), as this only slows the process down.
GD49
Posts: 4
Joined: Sun Mar 11, 2018 8:59 pm

Re: cant get program to run

Post by GD49 »

My problem seems to be quite the same.
Unless I was using Outlook android sync for seceral years.
I purchased a lifetime licence ...

Since a few days, or weeks, the app did not start on my PC. When I click on the icon, something is starting but with no result : I can't see any window as I was used to.

I have a 32 bits office installed.
A 32 bits Outlook android app too.

I tried to cancel antivirus (Avast) and Windows defender : no result !

I hope you will give me some ideas ....

Regards
GD49
Posts: 4
Joined: Sun Mar 11, 2018 8:59 pm

Re: cant get program to run

Post by GD49 »

I've found that the error is the fact of OLMAPI32.DLL

This is the windows log :

Nom de l’application défaillante OutlAndrSync.exe, version : 3.0.0.0, horodatage : 0x59676095
Nom du module défaillant : OLMAPI32.DLL, version : 16.0.9029.2147, horodatage : 0x5a8cd891
Code d’exception : 0xc0000409
Décalage d’erreur : 0x0011ba33
ID du processus défaillant : 0x373c
Heure de début de l’application défaillante : 0x01d3bb7b24ce958b
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Outlook-Android Sync\OutlAndrSync.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Microsoft Office\Root\Office16\OLMAPI32.DLL
ID de rapport : 83527d93-ec7b-4358-b737-306f0e510059
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: cant get program to run

Post by admin »

Please mention your Windows version, is it Windows10? If yes, is that a 32-bit or a 64-bit OS?
GD49
Posts: 4
Joined: Sun Mar 11, 2018 8:59 pm

Re: cant get program to run

Post by GD49 »

I am using Windows10 64bits
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: cant get program to run

Post by admin »

Just wanted to let you know we're working on the problem. Will update once I have more info. Thanks!
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: cant get program to run

Post by admin »

First option would be to try to temporarily disable your anti-virus software and see of the app is able to start normally then. Thanks.
GD49
Posts: 4
Joined: Sun Mar 11, 2018 8:59 pm

Re: cant get program to run

Post by GD49 »

I've already tried as I sait in a previous message ...
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: cant get program to run

Post by admin »

There's another app that we offer: EZOutlookSync (https://www.ezoutlooksync.com/?r=download). Please download it, install and try to start, will it run?
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