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cant get program to run

Posted: Thu Mar 01, 2018 9:07 pm
by alexf
I checked that I was running the 32 bit version of outlook and installed that version of Sync. It will not run at all. I have uninstalled it and reinstalled several times. I have downloaded an older version and tried that with the same result. Can anyone help please.

Re: cant get program to run

Posted: Fri Mar 02, 2018 6:49 am
by admin
Could you please record a short video demonstrating the problem? Thanks!

Re: cant get program to run

Posted: Fri Mar 02, 2018 12:04 pm
by alexf
There is nothing to record a video of. The program will not even start

Re: cant get program to run

Posted: Sat Mar 03, 2018 8:24 am
by admin
What's your Windows version? Is it the very first installation of the app?

Re: cant get program to run

Posted: Mon Mar 05, 2018 11:31 am
by alexf
Window 10. I have never used this program before.
I have written to ezsupport@ezoutlooksync.com about this but have had no response. My next step is to ask for my money back and use another program.

Re: cant get program to run

Posted: Tue Mar 06, 2018 7:58 am
by admin
Please try to download the 64-bit version of the app and see what happens when you try to start it.
Also, please do not duplicate your requests (I'm talking about your email message), as this only slows the process down.

Re: cant get program to run

Posted: Sun Mar 11, 2018 9:07 pm
by GD49
My problem seems to be quite the same.
Unless I was using Outlook android sync for seceral years.
I purchased a lifetime licence ...

Since a few days, or weeks, the app did not start on my PC. When I click on the icon, something is starting but with no result : I can't see any window as I was used to.

I have a 32 bits office installed.
A 32 bits Outlook android app too.

I tried to cancel antivirus (Avast) and Windows defender : no result !

I hope you will give me some ideas ....

Regards

Re: cant get program to run

Posted: Wed Mar 14, 2018 11:07 am
by GD49
I've found that the error is the fact of OLMAPI32.DLL

This is the windows log :

Nom de l’application défaillante OutlAndrSync.exe, version : 3.0.0.0, horodatage : 0x59676095
Nom du module défaillant : OLMAPI32.DLL, version : 16.0.9029.2147, horodatage : 0x5a8cd891
Code d’exception : 0xc0000409
Décalage d’erreur : 0x0011ba33
ID du processus défaillant : 0x373c
Heure de début de l’application défaillante : 0x01d3bb7b24ce958b
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Outlook-Android Sync\OutlAndrSync.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Microsoft Office\Root\Office16\OLMAPI32.DLL
ID de rapport : 83527d93-ec7b-4358-b737-306f0e510059
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Re: cant get program to run

Posted: Fri Mar 16, 2018 7:16 am
by admin
Please mention your Windows version, is it Windows10? If yes, is that a 32-bit or a 64-bit OS?

Re: cant get program to run

Posted: Fri Mar 16, 2018 12:17 pm
by GD49
I am using Windows10 64bits

Re: cant get program to run

Posted: Tue Mar 20, 2018 12:12 pm
by admin
Just wanted to let you know we're working on the problem. Will update once I have more info. Thanks!

Re: cant get program to run

Posted: Tue Mar 20, 2018 12:27 pm
by admin
First option would be to try to temporarily disable your anti-virus software and see of the app is able to start normally then. Thanks.

Re: cant get program to run

Posted: Tue Mar 20, 2018 12:58 pm
by GD49
I've already tried as I sait in a previous message ...

Re: cant get program to run

Posted: Wed Mar 21, 2018 10:47 am
by admin
There's another app that we offer: EZOutlookSync (https://www.ezoutlooksync.com/?r=download). Please download it, install and try to start, will it run?