No outlook installation detected

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mtruitt
Posts: 5
Joined: Tue Oct 30, 2018 8:24 pm

No outlook installation detected

Post by mtruitt »

After installing Outlook-Android Sync on a new computer I am getting an error each time I try to launch it. The error indicates it cannot find the Outlook installation and suggestions I try the 64 bit version. I am running 32 bit outlook on 64 bit windows 10. I tried both versions of the O-A Sync software and still get the error. I also disabled my antivirus, but with the same results.

Any suggestions?
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: No outlook installation detected

Post by admin »

What's your Outlook version?
mtruitt
Posts: 5
Joined: Tue Oct 30, 2018 8:24 pm

Re: No outlook installation detected

Post by mtruitt »

2016 version
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: No outlook installation detected

Post by admin »

And you have the latest version of OAS, which is 3.1? Also, what's the error message that the 64-bit version of the app gives you?
mtruitt
Posts: 5
Joined: Tue Oct 30, 2018 8:24 pm

Re: No outlook installation detected

Post by mtruitt »

The error indicates it cannot find the Outlook installation and suggestions I try the 64 bit version. I tried both versions of the O-A Sync software and still get the error. using version 3.0.1
jimglinsky
Posts: 1
Joined: Fri Nov 02, 2018 9:50 pm

Re: No outlook installation detected

Post by jimglinsky »

I just downloaded v3.1. It won't recognize my outlook. It says no outlook detected. I have Outlook 2016 in Office 365 open. I tried both 64 bit and 32 bit, same message. I really want to get this to work. What do I do next? Please respond.
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: No outlook installation detected

Post by admin »

mtruitt, please get the latest version, which is 3.1 at the moment. Will it make any difference?

jimglinsky, is Outlook 2016 installed on your PC? What's its edition (32 or 64-bit one)?
mtruitt
Posts: 5
Joined: Tue Oct 30, 2018 8:24 pm

Re: No outlook installation detected

Post by mtruitt »

I am using 3.1 on the desktop. My phone has 3.0.1 but that shouldn't matter
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: No outlook installation detected

Post by admin »

Unfortunately, it is very difficult to say why it is so in this particular case. A re-installation of Outlook may help, though I am not sure if that's a viable way out for you.
mtruitt
Posts: 5
Joined: Tue Oct 30, 2018 8:24 pm

Re: No outlook installation detected

Post by mtruitt »

Ok, so it's probably not going to work. Can I get a refund on my purchase of this app?
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: No outlook installation detected

Post by admin »

Yes, please forward me the order id number via PM.
Hanzzz
Posts: 1
Joined: Fri Dec 28, 2018 4:23 pm

Re: No outlook installation detected

Post by Hanzzz »

Hi, Exact the same problem here with Office 2019. Also I am not suprised it cannot find the outlook installation. Cannot find the regular installation folder myself. I other words there is not an office folder under c:/program files of c:/program files (x86).
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: No outlook installation detected

Post by admin »

Most likely you cannot see the installation folder as it's hidden in the system and you need to enable the "Show hidden files" option in Explorer. But OAS doesn't need the path, it works with Outlook via MAPI (a proprietary special protocol), which works fine on our side for Outlook 2019. Will double check what could be wrong here.. Thanks!
scouderq
Posts: 4
Joined: Thu Feb 14, 2019 9:59 am

Re: No outlook installation detected

Post by scouderq »

Hi, I've the same problem. This is a new PC (dell), windows 10 and Office 2019.
Do you have a solution about that?
Thanks!
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: No outlook installation detected

Post by admin »

Could you please attach a picture of the error message to your next post? Please also mention whether that's a 32-bit or 64-bit version of Outlook. Thanks!
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