Cannot sync contacts w/Samsung tablet

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smorrow
Posts: 2
Joined: Thu Mar 02, 2017 7:43 pm

Cannot sync contacts w/Samsung tablet

Post by smorrow »

Attempting initial one way sync from outlook to Samsung Galaxy Tab S android tablet. Events/Calendar sync - no problem. Contacts connects, says it is syncing, but just hangs and no contacts are transferred to the tablet. Log file is attached. If you need me to check versions of stuff, please include instructions about where to look whether on PC or tablet. Thanks!
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2017_03_02_10_32_48.log
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admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Cannot sync contacts w/Samsung tablet

Post by admin »

According to the log file, the app is unable to retrieve your contacts. Yes, please fisrst check out the versions numbers as for Windows version of OAS (click on Help->About) as for Android version (tap on Menu->About).
Also, please tap on Menu->Settings on Android OAS and let us know which accounts are mentioned for the Contacts Sync section, more specifically for the Accounts to sync contacts from and Account to sync contacts into options. Thanks!
smorrow
Posts: 2
Joined: Thu Mar 02, 2017 7:43 pm

Re: Cannot sync contacts w/Samsung tablet

Post by smorrow »

Windows OAS version 2.12
Outlook version 14.0.7177.5000 (32 bit)
Android version 6.0.1
Android OAS, green checks for sync calendar and contacts, version 2.4.2
Accounts: Facebook, Google, Outlook-Android Sync, Samsung account
admin
Site Admin
Posts: 640
Joined: Mon Jan 03, 2005 5:21 pm

Re: Cannot sync contacts w/Samsung tablet

Post by admin »

Thanks, by accounts I mean which of them is selected for contacts in the OAS settings?
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