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Problem with registration code

Posted: Tue Jul 19, 2005 9:01 pm
by Harreson
Please contact me ASAP.

I have recommended your product to one of my clients on a test basis - 2 education administrators wishing to share confidential MS Outlook data.

I downloaded & installed EZOutlookSync 1.1 & it works great. Then I purchased your program from Emetrix.com. The key they sent me is rejected as "no longer valid". I contacted them by phone, they sent me a new key: same problem. They then emailed support@astonsoft.ee with a request to reply to rsinclair_cdgc@telus.net (my client) & copied me on that. I am waiting for a new key, please.

My Order ID: E071905774530
My e-mail address: support@HRLovick.com

Also, it seems that the clock on the PC that I installed to is wrong. I noticed this after installing. When I tried to correct it, EZOutlookSync won't run, telling me that "possibly the clock was changed to defeat the trial version (logical assumption), please contact tech support." hopefully this will be resolved with the product key anyway.

Posted: Tue Jul 19, 2005 9:31 pm
by max
The only reason for not accepted code maybe the changed windows system time. I have sent you in private the instructions to fix that.

Posted: Tue Jul 19, 2005 11:33 pm
by Harreson
Thank you for your prompt reply, Max. I received the instructions & we will try them tomorrow. If you don't hear from me, then it worked.

Posted: Thu Aug 11, 2005 6:43 am
by pbernays
Max, one of my clients has recently had this problem as well. They purchased in June and the program was working fine up until about 2 weeks ago. Since then, it's been asking for the registration key, and entering the one in the email from Emetrix gives the "no longer valid" error. What is the fix for this, please?

Posted: Thu Aug 11, 2005 8:30 am
by max
pbernays wrote:Max, one of my clients has recently had this problem as well. They purchased in June and the program was working fine up until about 2 weeks ago. Since then, it's been asking for the registration key, and entering the one in the email from Emetrix gives the "no longer valid" error. What is the fix for this, please?
Hello, your client should download the latest version of EZOutlook Sync from our website and application will offer him to request permanent code from there.

Posted: Fri Aug 19, 2005 7:42 am
by pbernays
Max, we followed your suggestion but it didn't help. The program still asks for a registration key and refuses to accept the key from the email. What else can we try?

Posted: Fri Aug 19, 2005 7:45 am
by max
pbernays wrote:Max, we followed your suggestion but it didn't help. The program still asks for a registration key and refuses to accept the key from the email. What else can we try?
As mentioned in my message above, the prgoram should offer to request a permanent code. If it does not, just send us the "Hardware Fingerprint" window requiring to enter the code is showing and send it to us (from email to which the order was made).