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no email adresses showed up

Posted: Tue Aug 26, 2014 7:30 pm
by Jacqueline
I installed the trial version of Outlook-Android Sync. Synchronization results: calendar events OK. contact names/telephone numbers OK. But no email adresses that were stored on my smartphone showed up.
Outlook 2013. Samsung Galaxy Note 3 and the standard Contact and S planner apps.

Re: no email adresses showed up

Posted: Wed Aug 27, 2014 11:35 am
by admin
Could you please specify which email field (home, work, other, custom) those addresses are stored in on your device?

Re: no email adresses showed up

Posted: Wed Aug 27, 2014 6:16 pm
by Jacqueline
I spend some more time analyzing and it seems something more fundamental is not working. When I click on a contact originating from my smartphone that is in my Outlook adressbook after synchronising I get the message: 'invalid ENTRYID' (see attachment, Dutch Outlook, i'm sorry).

I entered a new contact in Outlook with all email fields filled, after synchronisation the result in my smartphone:
Email1-> Home
Email2-> Work
Email3-> Other
So that went well. All other fields were filled correctly as well (including notes)

So contact synchronisation is not OK, at least not in the direction smartphone->outlook

Re: no email adresses showed up

Posted: Thu Aug 28, 2014 9:26 am
by admin
Thanks very much for the detailed description of the problem. Unfortunately, we weren't able to reproduce it on our side so far. If we fill in all the email addresses for a test contact in Android Contacts, they will all be transferred to Outlook. Could you please specify which contacts view is on the screenshot you provided?

Re: no email adresses showed up

Posted: Thu Aug 28, 2014 6:12 pm
by Jacqueline
I made a number of screenshots to explain. Unfortunately I can only add 3 files. I have to leave now, I will try to merge the screenshots later so I can send the whole sequence

Re: no email adresses showed up

Posted: Fri Aug 29, 2014 9:00 am
by admin
Thanks very much fro the screenshots! We were able to reproduce the problem with the invalid ENTRYID message, will try to fix it in the next version, I'll keep you posted. As a workaround solution - you can still access the contacts normally from within the Contacts module.

Re: no email adresses showed up

Posted: Fri Aug 29, 2014 10:41 am
by Jacqueline
I include the rest of the screenshots, maybe they will give you some more insights. Will my contribution to your bug fixing be rewarded with a discount on the fee? (as I mentioned earlier, I'm Dutch)

Re: no email adresses showed up

Posted: Sat Aug 30, 2014 11:56 am
by admin
Yes, absolutely, we will provide you with a good discount. Please send me a private message here in the forum and I'll forward you a coupon code.
With regards to the email fields. There's 3 default email options in Outlook: E-mail 1, E-mail 2, E-mail 3. We correlate them with 3 default email options on Android: Home, Work and Other. Were you expecting to see a different correlation?

Re: no email adresses showed up

Posted: Mon Sep 01, 2014 8:28 am
by Jacqueline
The email correlation is fine. So no complaints there.
I will send you a private message

Re: no email adresses showed up

Posted: Mon Sep 01, 2014 8:59 am
by admin
Okay, great, please check your PM.