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OAS and multi-day item

Posted: Wed Jun 08, 2016 10:55 am
by orchidpop
I have a calendar event in Outlook that goes for many days. OAS is having trouble with this. It sync perfectly, then a few syncs later it shifts it off a week, and now it is gone completely. This is frustrating, of course, as this calendar event is very important.

How can I help? Do you need me to PM a log file?

Re: OAS and multi-day item

Posted: Thu Jun 09, 2016 8:40 am
by admin
Could you please specify details of such an event? Will recreate one on our side and try to test synchronization then. Thanks!

Re: OAS and multi-day item

Posted: Thu Jun 09, 2016 12:00 pm
by orchidpop
Hi. I made an entry from 6/9/2016 at 10am to 6/14/2016 at 9pm.

Re: OAS and multi-day item

Posted: Fri Jun 10, 2016 8:55 am
by admin
Please also mention whether you made any changes to the event in between the synchronizations. Also did you use a one-way or a two-way sync option?

Re: OAS and multi-day item

Posted: Thu Jun 16, 2016 3:09 am
by orchidpop
No changes to the event between the syncs, and it is a one way from Outlook to Android.

Re: OAS and multi-day item

Posted: Thu Jun 16, 2016 6:28 am
by admin
Please do the following:
1. Create a new test multi-day event
2. Synchronize
3. Forward us the latest log file (accessible by clicking on Tools->Last log)
Thanks!

Re: OAS and multi-day item

Posted: Fri Jun 17, 2016 1:37 pm
by orchidpop
I PMed you the log link with some more details.

Re: OAS and multi-day item

Posted: Fri Jun 17, 2016 1:44 pm
by orchidpop
One other thing that may or may not be important is that I use the Google Calendar app.

Re: OAS and multi-day item

Posted: Fri Jun 17, 2016 3:11 pm
by admin
Thank you, got it, will update you on the progress.

Re: OAS and multi-day item

Posted: Fri Jun 17, 2016 3:33 pm
by orchidpop
Thanks! BTW, I had deleted another event that happened to occur during the timeframe of the multiday event after multiple syncs with the multiday one, and the multiday one went away right after that. Not sure I did this when I first wrote this thread as well.

Re: OAS and multi-day item

Posted: Thu Jun 30, 2016 10:00 am
by admin
According to the log file, the event is saved into the None calendar with ID=-1. Seems this is an error code. Will you be able to delete the existing None calendar on Android, then create a new one and then try to sync again? Thanks!

Re: OAS and multi-day item

Posted: Tue Jul 12, 2016 4:47 pm
by orchidpop
I have one calendar on Google: a "Me" one. I just deleted it and let it recreate and resynced. The items came back. But I have "sync deletes" set in OAS, and they deleted every item the next sync. So something is weird; perhaps with Marshmallow or LG G5 as I didn't have this problem with my HTC One mini running KitKat. In the meantime, I turned off the "sync deletes" and we'll see if that keeps the items on the Google Calendar.

Re: OAS and multi-day item

Posted: Tue Jul 12, 2016 5:41 pm
by orchidpop
Nope, the events were there but now they are gone. Maybe this is something wrong at Google? I have no idea how to solve this, but it's frustrating that I don't have access to my calendar items on my phone.

Re: OAS and multi-day item

Posted: Thu Jul 14, 2016 9:03 am
by admin
I'd recommend you to choose Outlook-Android Sync calendar account in the app settings and see if that solves the issue. If you synchronize your Google Calendar with some other app or service, that might theoretically interfere normal synchronization/operation.

Re: OAS and multi-day item

Posted: Wed Jul 27, 2016 7:45 pm
by orchidpop
I changed to the OAS calendar, and so far, no events have disappeared.