It normally takes no more than couple of hours. Please PM me (or e-mail our customer support team at ezsupport[at]ezoutlooksync.com) with your hardware ID number and we'll issue a permanent key to you right away. Sorry for possible inconviniences.
Please PM me with your registration name, I'll try to rectify the situation as quickly as possible.
Please also check your SPAM filter maybe our message simply didn't come through it?