EZOS Pro Fails to Run

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MJohns
Posts: 2
Joined: Fri Apr 27, 2007 3:36 pm

EZOS Pro Fails to Run

Post by MJohns »

I just paid for EZOS Pro and downloaded v1.61 from the website. The desktop and tray icons are there but the program won't run. Task Manager shows EZOutlookSync.exe running as a Process (taking up 50% of CPU) but no Application. I uninstalled and downloaded again to a different file location, same symptom. I tried turning off antivirus, same problem. EZOS customer service told me to uninstall and reinstall but they have been unresponsive since then.

Running Windows XP.

Any suggestions?
admin
Site Admin
Posts: 660
Joined: Mon Jan 03, 2005 5:21 pm

Post by admin »

Yes, please remove INI and EZO files from the c:\documents and settings\your_username\application data\ezoutlooksync pro directory and then try to start the program again. Will it help?
MJohns
Posts: 2
Joined: Fri Apr 27, 2007 3:36 pm

Post by MJohns »

In the directory...C:\Documents and Settings\Mike\Application Data...there is no folder for ezoutlooksync pro. However, the installer did install a program and there is a short cut icon.

What else should I look for?
admin
Site Admin
Posts: 660
Joined: Mon Jan 03, 2005 5:21 pm

Post by admin »

Please try to use Windows Search function in order to find files with .ini or .ezo extensions.
Also, you might want to see if the program is present in the Start menu.
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